Last updated: June 2026
Privacy Policy
Introduction
HaereHub provides software that helps schools manage student transport operations, including routes, vehicles, drivers, caregivers, and daily transport activities.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
By using HaereHub, you agree to the practices described in this policy.
Information We Collect
Depending on your role, we may collect:
School Information
- School name and contact details
- School transport configuration and operational settings
Student Information
- Student names
- Year level or school-related information provided by the school
- Transport schedules
- Assigned stops, routes, and transport records
Caregiver Information
- Names
- Email addresses
- Contact information provided by the school or caregiver
Driver Information
- Names
- Email addresses
- Operational transport activity within the platform
Operational Information
- Route assignments
- Boarding and drop-off events
- Attendance and transport status information
- Gate pickup records
- Audit and activity logs
Technical Information
- Login activity
- Device and browser information
- Error logs and diagnostic information
- Usage information necessary to operate and secure the service
How We Use Information
We use information to:
- Provide and operate HaereHub
- Manage school transport operations
- Enable communication between authorised users
- Maintain security and audit records
- Provide support and troubleshooting
- Improve the platform and user experience
- Comply with legal obligations
Data Ownership
Schools retain ownership of the data they enter into HaereHub.
HaereHub does not claim ownership of school operational data, student records, caregiver records, or transport records stored within the platform.
Sharing Information
HaereHub does not sell personal information.
Information is only shared:
- With authorised users of the relevant school
- With service providers used to operate the platform
- Where required by law
- Where necessary to protect the security, integrity, or operation of the service
Third-Party Services and International Processing
HaereHub uses third-party service providers to host and operate the platform.
Some information may be stored or processed outside New Zealand through these providers. By using HaereHub, schools and users acknowledge that information may be transferred to, stored in, or processed in other countries as reasonably necessary to operate the service.
HaereHub takes reasonable steps to work with reputable service providers and to protect information handled on our behalf.
These providers may process information on our behalf for purposes such as:
- Application hosting
- Database hosting
- Authentication
- Email delivery
- System monitoring and security
Data Security
We take reasonable steps to protect information from unauthorised access, loss, misuse, and disclosure.
No online service can guarantee absolute security, but we work to maintain appropriate technical and organisational safeguards.
Access and Correction
Users may request access to, or correction of, their personal information.
In most cases, requests should first be directed to the relevant school.
Where appropriate, HaereHub may assist schools in responding to such requests.
Data Retention
We retain information for as long as reasonably necessary to operate the service, comply with legal obligations, resolve disputes, and maintain operational records.
Children's Information
HaereHub is provided to schools for managing student transport operations.
Student information is supplied and managed by schools and authorised caregivers. HaereHub does not knowingly collect information directly from children.
Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be published within the platform and on the HaereHub website.
Contact Us
Questions about this Privacy Policy may be directed to: